Privacy Policy.

We collect both Personal Information and Non-Personal Information when you interact with our website, including when you browse, submit forms, register a product, or engage with our content.

1.1 Personal Information

You may voluntarily provide personal information to us when using the site. This may include:

• Full name

• Email address

• Company name

• Any other details submitted via contact forms, product registration, account creation, or support inquiries

This information is collected only when you actively choose to provide it.

1.2 Automatically Collected Information

When you visit the website, we may automatically collect certain data through browser technologies, analytics tools, and server logs. This may include:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and referring URLs

• Date and time of access

• Interactions with forms or buttons (e.g., clicks, hovers)

This data helps us better understand how visitors use the site, improve performance, and detect technical or security issues.

We may use the information we collect for the following purposes:

• To respond to inquiries, support requests, or other communications

• To provide access to services, content, or information you have requested

• To send marketing communications, newsletters, or product updates (only if you have opted in)

• To personalize your experience and improve website functionality

• To monitor, analyze, and improve the performance, security, and usability of our website

We only use your personal data when we have a legitimate business interest or when required to fulfill a specific request initiated by you.

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following limited circumstances:

• Service Providers: With trusted third-party partners who assist in operating our website or providing services on our behalf (e.g., website hosting, analytics, email delivery). These providers are contractually required to handle your data securely and only in accordance with our instructions.

• Legal Obligations: When required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

• Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or in the event of bankruptcy. In such cases, personal information may be transferred as part of the business assets.

We take steps to ensure that any third parties receiving your data comply with strict privacy and security standards.

When you complete a form on our website, the information you provide is securely transmitted using an authenticated and encrypted SMTP email system. Depending on the nature of your inquiry, your message may be routed to different internal departments, such as:

• support@eluxe3d.com

• info@eluxe3d.com

You will only receive follow-up communications if required to fulfill your request or if you have explicitly opted in to receive updates, newsletters, or marketing messages.

We may use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Improve site functionality and performance

• Understand visitor behavior and usage patterns

• Optimize our services and marketing efforts

We may also use third-party tools that place their own cookies or tracking pixels on your device. These include:

• Google Analytics – used for analyzing website traffic and user interactions

• Meta (Facebook) Pixel – used to measure ad performance, retarget visitors, and understand user engagement

You can manage or disable cookies through your individual browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.

We implement a combination of technical, administrative, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. As such, we cannot guarantee absolute security.

We encourage you to take reasonable precautions when sharing personal information online and to use secure, up-to-date devices and browsers.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

The specific retention period may vary depending on the nature of the data, the reason it was collected, and applicable legal or regulatory obligations.

Depending on your location and applicable data protection laws, you may have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your personal data

• Object to or restrict how we use your data

• Withdraw consent at any time, where processing is based on your consent (such as for marketing emails)

To exercise any of these rights, please contact us at support@eluxe3d.com. We may require you to verify your identity before fulfilling certain requests, in accordance with applicable laws.

Our website may contain links to third-party websites or services that are not owned or controlled by eLUXE3D. We are not responsible for the privacy practices, content, or terms of use of those external sites.

We encourage you to review the privacy policies and terms of any third-party websites you visit before providing them with your personal information.

Our website is not directed to, nor intended for use by, children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete that information as soon as possible. If you believe that a child has provided us with personal data, please contact us immediately at support@eluxe3d.com.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.

By using our website and providing your information, you consent to the transfer of your data to countries that may have different data protection laws than your country of residence.

We take reasonable steps to ensure that personal data is handled securely and in accordance with this Privacy Policy, regardless of where it is processed.