eLUXE3D SUPPORT

Support & Customer Care.

Get help with your scanner, software, and workflow. From registration and setup to calibration, scanning, and CAD export, our team is here to keep your system running smoothly.

Already working with eLUXE3D? Start in the Customer Portal for the fastest response.
Existing customers
Log in to the Customer Portal
Register your scanner, view ticket history, download software, and submit new requests — all in one place. Using the portal helps us resolve issues faster.
New to eLUXE3D or don’t have portal access yet? Use the support form below and we’ll get you connected.
SELF-SERVICE HELP
Prefer to troubleshoot on your own first? Explore our most common questions and step-by-step guides.
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FAQ
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Resources
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Submit a Support Request

Use the form below to reach our support team with questions about your scanner, account, or services.

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Prefer to speak with someone?

You can reach our support team by phone during the hours listed below.

Phone Support
Technical Support: (248) 247-7771
Main Line: (248) 247-3800
Support Hours
Monday–Friday, 9:00 AM – 5:00 PM EST
Time Zone
Eastern Time (North America)
Please note that support hours may vary during holidays.